Frequently Asked Questions

Ordering & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll be guided through the payment and delivery details step by step.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods displayed at checkout.

Is it safe to use my credit card on your site?

Absolutely. We use industry-standard SSL encryption to ensure all your payment information is secure.

Shipping & Delivery

How long will delivery take?

UK orders typically arrive within 3-5 business days. We'll send you tracking information once your order ships.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I track my order?

Once your order ships, you'll receive an email with tracking information so you can monitor your delivery.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on most items. Products must be unused and in their original packaging. Please contact us to initiate a return.

How do I return an item?

Contact our customer service team with your order number, and we'll provide you with return instructions and a return label if applicable.

When will I receive my refund?

Refunds are typically processed within 5-7 business days after we receive your returned item.

Products & Sizing

How do I choose the right size?

Each product page includes a detailed size guide. If you're between sizes, we recommend sizing up for a more comfortable fit.

Are your products true to size?

Yes, our products generally fit true to size. Check individual product descriptions for specific fit information.

Do you restock sold-out items?

We regularly restock popular items. Sign up for notifications on product pages to be alerted when items are back in stock.

Customer Service

How can I contact customer service?

You can reach us via email at support@africh54.com or through our contact form. We aim to respond within 24 hours.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't shipped yet.

Do you have a physical store?

We're currently an online-only retailer, which allows us to offer you the best prices and widest selection.